The Department of Operations and Supply Chain Management, AIUB organized a guest lecture session on “Managing Operational Activities in the Banking Sector: United Commercial Bank Limited” on December 09, 2019, in Annex 3 of AIUB Campus from 2 pm to 3:30 pm. The target audience of this session was students of 'Service Operations Management', a major course of OSCM. The guest speaker of this session was Ms. Hasina Akter, First Vice President & Manager Operation, United Commercial Bank Ltd. Mr. Gausal Azam Avenue Branch, Uttara, Dhaka. The session was to enhance the student’s academic learning and make them understand the real-life examples of how operational activities take place in any service sector especially in the banking sector.

The speaker delivered an informative speech and shared her valuable expertise on this subject matter. In the banking sector for successful operations, the roles and responsibilities of an operation manager are vital. He or she needs to address certain issues of Service Operations Management to ensure the growth and sustainability of the branch and ultimately that of the bank.  She focused on issues such as customer satisfaction, customer experience, characteristics of services, the process of producing service, quality management, capacity build-up, service supply chain, team building and motivation, appealing ambience of the service unit, appropriate staffing, monitoring and attaining ultimate sales goal with wow customer experience and customer loyalty. The guest speaker ended her session with guidelines: what attributes are needed to be a successful operation manager in the service sector.

The session began with a welcome note from Dr. Saad Hasan, Senior Assistant Professor, Department of OSCM, FBA and it was organized by Ms. Shahnaz Zarin Haque, Assistant Professor, Department of OSCM, FBA. At the end of the session, the guest speaker appreciated students for their interactive participation and a token of gratitude was presented to the guest speaker, on behalf of OSCM, FBA, AIUB. The program ended with a lot of positive enthusiasm among the students. The Department of OSCM humbly appreciates the openhanded support extended by the AIUB Management.

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